Dice is the leading career destination for tech experts at every stage of their careers. Our client, Empower Professionals, is seeking the following. Apply via Dice today! **Role: Program Manager/Delivery Manager )** **Location: Alpharetta, GA and Berkley Heights, NJ (4 days a week onsite)** **Duration: 12+ Months** **Client: UST/Fiserv** **Responsibilities:** - Program Strategy & Planning Translate business objectives into clear program charters, scope, success metrics (OKRs), and value hypotheses. - Develop integrated plans (roadmaps, timelines, dependency maps, resource plans) for multi-team initiatives. - Facilitate prioritization with Product and Engineering; run quarterly/PI planning (Scrum/SAFe, as appropriate). - Execution & Delivery Own program schedules; track against milestones; manage critical path, dependencies, and scope changes. - Run cadences: stand-ups, scrum-of-scrums, release planning, risk reviews, and post-mortems. Drive release readiness with engineering, QA, security, and operations; enforce change management. - Risk, Compliance & Governance Identify and maintain a risk register; establish mitigation and contingency plans. - Ensure compliance with security, privacy, accessibility, and regulatory requirements (e.g., SOC 2, ISO 27001, GDPR, HIPAA—customize as needed). - Maintain program documentation (charters, RACI, decision logs, architecture & runbooks) in Confluence or equivalent. - Technical Leadership & Cross-Functional Alignment Partner with architects to validate solution designs against non-functional requirements (scalability, reliability, performance, cost). - Facilitate trade-off decisions (build vs. buy, roadmap vs. technical debt). Align technical dependencies across services, platforms, and shared components. - Stakeholder Management & Communication Provide transparent status reporting (dashboards, burn-up charts, KPIs) tailored to executives and teams. - Lead steering committees; escalate blockers early with options and recommendations. Drive change enablement with documentation, training, and adoption metrics. - Continuous Improvement Implement delivery metrics and retrospectives; optimize flow (WIP limits, SDLC guardrails). Standardize program processes, templates, and tooling; mentor PMs/engineers on best practices. **Requirements** : - Bachelors in Computer Science, Engineering, Information Systems, or related field (Master’s preferred). - 6–10+ years in technical program/project management, product delivery, or engineering leadership. - Proven success delivering large-scale software or platform initiatives across multiple teams. Strong knowledge of SDLC, Agile (Scrum/Kanban/SAFe), DevOps/CI-CD, and cloud-native architectures. - Experience with one or more domains: Cloud (Azure/AWS/Google Cloud Platform), Data & Analytics, AI/ML, Security & Identity, FinTech/Payments, E-commerce, or Enterprise SaaS. - Certifications: PMP, PMI-ACP, CSM/SAFe, or AWS/Azure/Google Cloud Platform cloud certifications. - Familiarity with SRE practices (SLIs/SLOs/Error Budgets), observability, and cost optimization (FinOps). - Experience with compliance standards relevant to your industry (e.g., PCI DSS for payments, HIPAA for healthcare). - Core Competencies Technical Depth: Can engage on architecture, APIs, data pipelines, cloud infra, scalability, and operational readiness. - Systems Thinking: Understands end-to-end flows and how changes ripple across ecosystems. Execution Excellence: Drives predictability, eliminates blockers, and ships outcomes—not just artifacts. - Influence Without Authority: Builds alignment across teams with different incentives. - Decision Quality: Frames trade-offs with data; chooses scalable long-term solutions. - Customer & Business Focus: Links technical delivery to measurable business value and user impact. - Tools & Technologies Planning: Jira/Advanced Roadmaps, Confluence, Azure DevOps, MS Project, Smartsheet, Miro. - Engineering & DevOps: Git/GitHub/GitLab, Jenkins/Azure DevOps Pipelines/GitHub Actions, Docker, Kubernetes. - Cloud: AWS (EC2, EKS, S3, Lambda), Azure (AKS, ADO, App Services), Google Cloud Platform (GKE, Cloud Run). Data/AI: Databricks, Spark, Kafka, Airflow, dbt, Snowflake/BigQuery/Redshift, MLflow, Feature Stores. - Observability: Prometheus, Grafana, New Relic, Dynatrace, Splunk, ELK. - Security/Compliance: Vault, Defender, Prisma, Okta, SonarQube, Snyk. - Collaboration: Microsoft 365, Teams, SharePoint, Power BI, Slack. - Success Metrics & KPIs Delivery Predictability: % milestones met, variance to plan, lead/cycle time. - Quality & Reliability: Defect escape rate, MTTR, change failure rate, SLO adherence. - Business Outcomes: OKR attainment, feature adoption, NPS/CSAT, revenue/cost targets. Efficiency: Velocity trends, WIP limits adherence, automation coverage, cloud cost per transaction. - Risk & Compliance: # high-severity risks mitigated, audit readiness, policy adherence. **Thanks** **Sujaan Gurjar** **Technical Recruiter| Empower Professionals** **|** Phone: x 334 **|** Fax: 100 Franklin Square Drive – Suite 104 **|** Somerset, NJ 08873 Certified NJ and NY Minority Business Enterprise (NMSDC)