**Position: Application Support Executive (L2/L3 – Production Support)** **Location: Morristown, New Jersey (100% Onsite)** **Pay Range: —$45-47/hr** **Job Description** **Production Incident & Technical Support** - Provide L2/L3 production support for payment applications including payment gateways, POS systems, and card processing platforms. - Monitor, troubleshoot, and resolve transaction failures, connectivity issues, and third-party integrations while meeting SLA requirements. **Payment Card Lifecycle Support** - Support end-to-end card transaction processing including authorization, clearing, settlement, and reconciliation. - Analyze ISO 8583 messages, EMV transaction flows, and payment switch processing for issue resolution. **Disputes, Chargeback & Fraud Management** - Investigate disputes, manage chargeback processes, and ensure compliance with Visa, Mastercard, and other card network regulations. - Monitor transactions using fraud detection tools and support fraud prevention mechanisms such as tokenization, 3D Secure, and risk scoring. **System Maintenance & Reliability** - Perform application updates, patches, and configuration changes to ensure stability, performance, and PCI DSS compliance. **Root Cause Analysis & Monitoring** - Analyze application logs and perform root cause analysis for recurring incidents. - Use monitoring tools such as Splunk, Dynatrace, or similar platforms to track system health and transaction success rates. **Collaboration & Stakeholder Communication** - Work with Development, QA, Infrastructure, and Fraud teams to deploy fixes and system enhancements. - Communicate with internal teams, merchants, and banking partners regarding incidents, disputes, and fraud cases. **Documentation, Reporting & Process Improvement** - Maintain documentation for incidents, resolutions, and system configurations. - Generate operational and compliance reports; identify opportunities to reduce chargebacks and automate support processes. **Compliance & Security** - Ensure adherence to PCI DSS, EMV, PSD2, GDPR, and related payment security standards. - Implement best practices to safeguard cardholder and transaction data. **Required Skills / Qualifications** - 6–8+ years of application support experience with 5+ years in payment systems. - Strong experience in credit/debit card processing, disputes, and fraud operations. - Proficiency in Java, .NET, or Python–based application support. - Strong SQL / Oracle skills for transaction and dispute analysis. - Experience with REST/SOAP APIs, middleware (Kafka, RabbitMQ), and payment integrations. - In-depth knowledge of ISO 8583, EMV, and card network workflows. - Experience with ITSM tools (ServiceNow, Jira) and monitoring platforms. - Exposure to cloud platforms (AWS, Azure, GCP) and containerization (Docker, Kubernetes). - Scripting skills (Bash, PowerShell) and strong analytical & communication abilities. If you’re open to exploring new opportunities or currently in the job market, I’d be happy to connect. You can reach me directly at ( (571) 678-1126 ) If this role isn’t the right fit, I’d appreciate it if you could share it with someone in your network who might be interested. Thank you for your time and consideration. **Sudheer Chaudhary** **Technical Recruiter| LanceSoft Inc.** **Phone: +1 571 678 1126** **Web** **www.lancesoft.com** **| Email** **[email protected]** **2121 Cooperative Way, Suite 130 Herndon, VA 20171** *You are receiving this e-mail because your resume was posted to one of the many Internet job sites and is listed as active or you had submitted your resume to us. If you are not currently seeking employment, or if you would prefer we contact you at some later date, please follow the link below to unsubscribe or to indicate your date of availability.* EEO Employer - Diversity, Equality, and Inclusivity – This means a deep commitment to each other equally, in an open, diversified team environment. We strive to be as diverse as the clients and employees we partner with. We embrace people of any race, ethnicity, national origin, religion, gender identity, and sexual orientation. LanceSoft is a certified Minority Business Enterprise (MBE) and Women-Owned Business Enterprise (WBE).