**Introduction** We are seeking an highly skilled and motivated L3 Engineer(Software Developer) to join our dynamic team working on AIOps/NetCool Hybrid Cloud Domain. As an L3/Dev Engineer, you will be responsible for providing advanced technical support, troubleshooting complex issues, and guiding support engineers in solving escalated problems. This position requires strong technical knowledge, problem-solving skills, and the ability to collaborate with cross-functional teams. **Your Role And Responsibilities** - Provide expert-level product support for IBM customers across the globe. - Troubleshoot, diagnose, and resolve escalated technical issues from customers. - Perform root cause analysis and implement long-term solutions for recurring issues. - Develop and maintain technical documentation, processes, and troubleshooting guides. - Collaborate with multiple Development squads, SRE, and Support Engineer teams to resolve complex technical issues. - Provide mentoring and training to support engineers (L2). - Act as a subject matter expert for specific technologies or systems related to the product. **Preferred Education** Bachelor's Degree **Required Technical And Professional Expertise** - Experience with troubleshooting software, and network issues. - Min 2 years of hands on coding experience with Go Lang, NodeJS and Python. - Proficiency in SQL, Linux, Kubernetes, OpenShift - Excellent communication skills to interact with stakeholders and report on technical issues clearly. - Strong analytical and problem-solving skills. - Ability to work independently and manage multiple tasks simultaneously. **Preferred Technical And Professional Experience** - Demonstrated Go Lang, Node.js, python, and/OR Java script expericence. - Demonstrated excellence in problem-solving, with the ability to tackle complex issues and find effective solutions - Strong knowledge of Integration technologies, cloud computing, Software Development methodologies - Knowledge of Agile methodology - Prior experience in a customer-facing debugging, troubleshooting/etc role.